# 18 Quality Service Followup Update

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Peaceful Warrior
# 18 Quality Service Followup

Been a long time since I did any small appliance repairs. Regardless of cost, dislike buying anything, and throwing it out when it fails to function. The electric cord on small appliances will generally be the weak point, contributing to early failure. It was a shitty process replacing electric cords 50 years ago, and has become even crappier with the current models of today. User manuals are of no value if any repair is attempted. Simple back or end piece that holds the electric cord in place, defies you, no, challenges you, to figure out, how the beast comes apart. Actually, I’m not a stranger to small appliance repairs, and detested the little beasts way back in time, and even more so now. Outside of a manufacturers warranty, any repairs are time and cost prohibited. I do it for fun and the challenge. So when my daughter-in law mentioned her irons didn’t heat up anymore, asked her to let me check them out. Sure enough, the first challenge was to figure out how the rear back plate cover comes off, without busting the plastic piece. Some cuss words mixed in with prayer and intuition, I figured out how the other screws I knew had to be holding the cover, besides the two obvious and visible ones, were accessed. Once the end plates were open and the cords checked with a meter, found that the cords had failed at the flex point where it exits the iron.
So I stripped insulation and snipped out the break point and reassembled the unit, and all was well again. The two irons looked at had the same type problem. With the cost of shipping these days, even sending in the irons under warranty isn’t worth it. Buy a cheap iron and when failure occurs, scrap it.
Will say though, that the two irons were well constructed, and assembled.

Rowenta model DM 890, with auto-off. Made in Germany.

Shark model G1405Z with auto-off. Made in Canada.
Both units have electronic parts with automatic shut-off.
What a waste of resources not being able to purchase even a plain electric cord assembly for repairs. With a bit of thought, the cord area could be modularized for easy replacement. Thumbs up for quality, but forget any attempts to do a repair.

12/13/2008 updated
Just became aware that the cost of the two irons mentioned here, were purchased at a total cost of $ 160.00. what a shameful waste of resources, due to a $6.00 to $12.00 unavailable electric cord, if not repaired.

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